Customer Service
Return Policy
At Tin Roof Ink/TRI Market, our biggest goal is to well serve our loyal customers. If you are not completely satisfied with your order, we will do everything we can to try to make it better!
Here is a simple run-down of the rules and procedures for returns:
- Non customized/non printed items* can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
- All returns for store credit must be received within 14 days of the date your order is placed.
- Returned items must remain unwashed and unworn with tags attached.
- Please 'Contact Us' to inquire about a return for credit.
- Include a copy of your receipt upon return.
- Shipping is non refundable, unless there was a mistake on our end.
- Please allow our team 5-7 business days to process your return once it is received at our facility.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Anything purchased with any form of customization (personalization/printed design)** is a FINAL SALE and is not eligible for return.
Non customized apparel*: Athleisure wear and non customized boutique apparel: These pieces are not custom, but ordered, inspected and immediately available for purchase.
Custom printed items**: Due to the specialized nature of our custom printed products, all sales are final. We take pride in our design work and quality of the garment, therefore each product is inspected thoroughly prior to leaving the production office.
Pick-up Options
Items can be picked up at our designated pick up locations. Please contact us for more information.
Shipping Rates
We are happy to ship your purchase for a fee. Below are the current rates that will be automatically applied at check out.
| Rate name | Conditions | Price | |
|---|---|---|---|
| USPS Shipping | $125.00 and up | $22.50 |
|
| USPS Shipping | $75.00–$124.99 | $15.50 |
|
| USPS Shipping | $30.00–$74.99 | $12.50 |
|
| USPS Shipping | $0.00–$29.99 | $7.50 |
Gift Cards
The perfect gift! In this busy life, we want to make things easier for you. We offer gift cards that will be emailed to you upon receipt of online or in store payment for an increment of your choice. To inquire about purchasing a gift card, please 'Contact Us', and we will be happy to assist.